Sabia Wellness FAQs

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds. For damaged goods.

We do not offer refunds for wrong selection of goods. However, a store credit note may be agreed upon.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Questions, I got you!

If you've never seen a naturopath before you've probably got a heap of questions about what to expect when seeing one so we have come up with a list of the most commonly asked questions to help you. Please feel free to contact us if you have any other questions at all - Sarah is always so glad to help you on your journey.


You can have a complimentary 15 minute discovery call with Sarah to assess as to whether Naturopathy is a good fit for your current state of health moving towards your wellbeing goals. After that we recommend that you have an Initial Consultation which can take up to 60 minutes, is $139 and a very thorough investigation into your health and wellbeing with personalised, holistic solutions to help you. 

If you are a couple ready to become parents and want some help with fertility - then a Couples Initial Fertility Consultation is up to 90 minutes and costs $249

Sarah will only recommend what she sincerely believes will benefit you, but will be absolutely transparent about the cost of herbs or supplements so that at all times you can confidently select what products you'd like to incorporate into your body's healing rituals.

If you don't want to take herbs or supplements, Sarah can work with you to show you how to use other ways to nurture your body holistically. The herbs and supplements that she does use are practitioner only brands which means they are potent and need to be prescribed.

Sarah is a fully qualified naturopath and as part of having that health science degree - pharmacology plays a vital role. This means Sarah knows what herbs and supplements will interact with any medicine you are currently taking, and she will only prescribe a natural medical solution that will help you, not harm you.. 

If you have any blood test results or scans - please bring these along to your appointment. If you don't currently have a copy, just give your doctor a call and request a copy for your personal records.

Yes absolutely. Sarah has been through all of the stages of parenting herself - so has a very gentle, nurturing and down to earth approach with kids. She often sees kids for a variety of reasons - digestive problems, skin conditions like eczema or acne for the teens, stress and energy levels. Naturopathy is a beautiful approach for children.

Yes absolutely. This way Sarah is able to help people from all around Australia, not just those who are in her local area. If you're looking for a Naturopath in Success - you're more than welcome to have an appointment in person, but if you're looking for an online Naturopath then Sarah is more than happy to jump online to help you get well. 

Any supplements or herbs can be mailed to you. 

We ask that you please give a minimum of 24 hours to reschedule or cancel your appointment so that we can allow someone else to use your allocated time and prevent you having to pay the cancellation fee. Cancellation of an appointment with less than 24 hours will incur the full fee of your appointment.